How do I cancel my membership?

While we don't want to see you go, canceling your membership is as easy as contacting our support team. You can either:

• Email our support team at [e-mail] and indicate you want to cancel.

OR

• Submit a support request through this knowledge base (Click on the Submit a Request link at the top right of this page), then select a cancellation item in the category area and send it over.

After emailing or submitting your request, you will immediately get a confirmation email that our team has received the request and will get a response within 2 hours during business hours. If you have a monthly membership, our team will cancel any upcoming scheduled membership payments so you won't be charged again. Note that refunds are not available on monthly memberships and your account will be set to expire on your next monthly billing date. For our complete terms and conditions, please see our website here:

http://mortgagecoach.com/terms-of-use/ 

Reopening your membership

If you had canceled your account or your account has lapsed due to a credit card decline and you would like to reopen it, you can do so any time by visiting the sign-up page here:

https://mcedge.tv/signup

When asked to create a password, please use the same one as before to confirm your account and set up a new payment. The system will process the payment, set up a new recurring payment, and open your account back up immediately.